The Ordering Process

Bespoke Swimwear

Once we have received your swimwear choice we will issue a paypal invoice.

Once the paypal payment has been cleared we will then start to process your order.

Orders must be paid for and placed between the 1st and 7th of each month for delivery by the end of that month.

Ready to Wear Swimwear

No contract of sale will exist between us until we dispatch your items, which will be confirmed to you by an email containing a dispatch advice.

By submitting your order you are making an offer to buy the selected items at the advised price, in consideration of paying that price and any applicable taxes and our postage and packaging costs and on the understanding the items will take some time to arrive. We are not obliged to accept this offer and may decline to make a sale in response to any order without any reason given.

An order acknowledgement will be sent as confirmation that we have received and have accepted your order.

A second email will be sent containing the dispatch advice and this email will form a binding contract of sale between us.

SHIPPING COSTS

Channel Islands - FREE STANDARD DELIVERY

United Kingdom - £3.50 Standard Delivery

Europe - £8.00 Standard Delivery

Rest of the World - £15 Standard Delivery

T's & C's

www.ouenswim.com is wholly owned and operated by Island Threads LTD, a Jersey registered Limited Liability Company.

Island Threads LTD is registered with the Jersey Financial Services Commission, Company Registry number 109883.

Registered Office and all postal enquiries:

Island Threads LTD, 8 The Fernery, Vallee des Vaux, St. Helier, Jersey CI JE2 3GA  

Island Threads LTD are regulated by the States of Jersey Regulation of Undertaking department: Trading licence: 129688

When paying for your order with Ouen Swim (Island Threads LTD) you are entering into a contract with us and consent to our Term's & Conditions.

As part of this contract, when placing your order, you are confirming the size and colour of your order is correct. Once an order has been placed, there can be no changes to sizing, material or style.

You hereby understand that the items you are ordering are handmade, made to order items that are created specifically for you.

Due to the nature of our custom made service we are unable to offer refunds on any items ordered under any circumstance, including an event in which these terms were overlooked by you. In the event that the garment is faulty we will be happy to exchange your item.

Before sending any items, we do several quality checks and will take photos prior to sending to you to confirm that we are happy with the quality in which is it being delivered to you in.

Please DO NOT ORDERCUSTOM ITEMS IF YOU DO NOT AGREE TO THESE TERMS.

Please email info@island-threads.com for any queries regarding your order.

 Copyright & Trademark Notice

Unless otherwise specified, this website and its content, including all original photographic material is copyright of  Island Threads LTD - © and www.ouenswim.com - © 2017, ALL RIGHTS RESERVED.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties or social media for individual, personal use only, but only if you acknowledge www.island-threads.com or www.ouenswim.com as the original source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy & Security

Your privacy and the protection of your data is of the utmost importance to us and we can assure you of the following:

  • We have selected a website payment service that has the highest security rating (PCI DSS Level 1).

  • We will never sell, give away or otherwise divulge the information you give us to any other person or company.

  • We will only use the information you give us to complete the processing of your order and to ensure you receive a quality service from us. 

  • Your data will not be stored or processed for any reason other than those reasonably expected of an online clothing retailer to fulfil your order.

  • Your payment account details will not be stored by us.

  • We may from time to time send you emails of promotions or exciting new products and styles unless you tell us not to or ask us to stop.

  • We will of course always keep you informed of the processing status of your orders.  

Taxes

Pre-Payment of VAT: VAT will be added to orders of customers where delivery is to the United Kingdom, excluding the Channels Islands and the Isle of Man, and this VAT will be pre-paid to HMRC for you. This avoids unnecessary delays at customs and the associated administration fees charged.

VAT is calculated at 20% of the total order, including the cost of postage and packaging. Although we stock small sizes, none of our products are classified as children’s clothing and, therefore. All products are subject to VAT.

We cannot offer the Pre-Pay Tax service to Europe or the Rest of the world at this time and you are wholly responsible for all taxes due to the country in which you are receiving the goods.